Your personal data – what is it?
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in
conjunction with any other information in the data controllers’ possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection
Regulation 2016/679 (the ‘GDPR’).
Who are we?
Product Protect Ltd is the data controller. This means that we decide how your personal data is processed, and for what purposes. Our
registered offices are located at Brow Cottage, Main Road, Yapton, West Sussex, BN18 0EZ. Product Protect Ltd is registered in England No. 08437765.
How do we process your personal data?
Product Protect Ltd complies with its obligations under the GDPR by keeping personal data up to date, by storing and destroying it securely;
by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in
place to protect personal data.
We may use your personal
data for the following purposes:
• To generate and administer your service plan;
• To market relevant offers and promotions to you.
What is the legal basis for processing your personal data?
Under Article 6 (1b) of the GDPR, the legal basis that Product Protect Ltd employs for processing your personal data is that processing of
your personal data is necessary for the performance of a service plan to which you, the ‘data subject’ is party, or in order to take steps at your request prior to entering into a service
Sharing your personal data
From time to time your Personal Information and Goods Information may also be shared with companies acting on our behalf or providing services
to us (e.g. the companies we use to carry out repairs).
How long do we keep your personal data for?
We will keep your personal data securely for a maximum of 10 years, after which time it will be destroyed securely if it is no longer needed
for the lawful purposes for which it was obtained. In some limited cases, it may be necessary to retain your personal data for longer if we need to hold it for liability claim purposes. If you
consent to receiving marketing from us, any information we use for this purpose will be held by us until such time as you notify us that you no longer wish to receive marketing information from
Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
• to request a copy of your personal data which Product Protect Ltd holds about you;
• to request that Product Protect Ltd corrects any of your personal data if it is found to be inaccurate or out of date;
• to request your personal data to be erased where it is no longer necessary for Product Protect Ltd to retain such data;
• to withdraw your consent to the processing of your personal data at any time;
• to request that Product Protect Ltd provides you with your personal data, and where possible, to transmit the data
directly to another data controller (known as the right to data portability);
• where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further
• to object to the processing of your personal data with regards to Direct Marketing;
• to lodge a complaint with the Information Commissioner’s Office (ICO).
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of all or some of your personal
information, please email or write to us at the addresses provided in the “Contact Details” section of this Data Privacy Notice. In some cases, we may make a small charge for this
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is
We would like to send you information about products and services of ours and other companies within our group which may be of interest to
you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other entities within our
group. If you no longer wish to be contacted for marketing purposes, please email or write to us at the addresses provided in the ‘Contact Details’ section of this Data Privacy
If we wish to use your personal data for a new purpose, not defined by this Data Privacy Notice, then we will provide you with a new notice
explaining this new use prior to the commencement of the new processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent
to the new processing.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This
information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information please visit www.aboutcookies.org or www.allaboutcookies.org.
To exercise all relevant rights, or to raise queries or complaints, please in the first instance contact the Data Protection
By email: firstname.lastname@example.org
post: The Data Protection Officer, Product Protect Ltd,
Brow Cottage, Main Road, Yapton, West Sussex, BN18 0EZ.
contact the Information Commissioner’s Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or by post at The Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.